Refund policy

 

RETURNS & REFUNDS POLICY

At Forever After Fashion Boutique, we want you to be completely happy with your purchase. Please read our returns policy below before making a return.

CHANGE OF MIND RETURNS

For online orders, we offer store credit for eligible change-of-mind returns.

To be eligible, your return must be posted back to us within 30 days of receiving your order.

Store credit is valid for 6 months from the date it is issued.

Change-of-mind returns may include situations where:

• The item does not fit

• You are no longer satisfied with your purchase

• You have simply changed your mind

All change-of-mind returns must meet the following conditions:

• The item must be unworn and in its original condition

• All original tags must still be attached

• The item must be free from marks, stains, makeup, fake tan, perfume, deodorant or body odour

• Hygiene stickers must remain attached where applicable, including bodysuits and swimwear

• The item must be returned to us within 30 days of the delivery date

• Proof of purchase must be provided

All returned items are subject to inspection before store credit is issued.

If an item does not meet our return conditions, we reserve the right to reject the return. The item may be returned to the customer, and any applicable shipping costs will be the customer’s responsibility.

RETURN SHIPPING

For change-of-mind returns, the customer is responsible for the cost of returning the item to Forever After Fashion Boutique.

We do not provide store credit or refunds for the original shipping cost on change-of-mind returns.

AUSTRALIAN CONSUMER LAW

Our returns policy does not exclude, restrict or replace your rights under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe an item has a fault or does not meet a consumer guarantee, please contact us as soon as possible with your order details and information about the issue. We may need to assess the item before determining the appropriate remedy.

Consumer guarantees apply separately from our change-of-mind return policy. Our 30-day return period and return conditions do not limit your rights under the Australian Consumer Law. (ACCC⁠)

IN-STORE PURCHASES

For purchases made in-store, eligible returns and refunds will be processed in accordance with our in-store returns policy.

Change-of-mind returns are subject to the conditions outlined above, unless otherwise stated.

Australian Consumer Law rights continue to apply to in-store purchases.

IMPORTANT

We do not accept change-of-mind returns for items that have been worn, washed, damaged, stained or returned without the required tags or hygiene stickers.

This policy applies to change-of-mind returns only and does not affect your rights under the Australian Consumer Law.